About us
Built by practitioners, for practitioners
Crystal Cloud Services was founded by Salesforce Marketing Cloud specialists who got tired of watching great platforms underperform because of poor implementations and generic support.
Our story
Why we exist
We've spent over a decade inside Marketing Cloud — building journeys, migrating data, rescuing failed implementations, and training teams. We've seen what good looks like, and we've seen what happens when specialist knowledge is replaced by generalist consulting.
Crystal Cloud Services exists to close that gap. We work exclusively with Salesforce Marketing Cloud, which means our team is genuinely expert — not certified-and-moved-on. Every engagement benefits from the full depth of what we've learned across dozens of implementations.
We operate as a trusted extension of your team. We're direct, honest about what you need (and what you don't), and focused on outcomes that matter to your business — not billable hours.
Salesforce Certified
Our consultants hold current Salesforce Marketing Cloud certifications across Email Specialist, Developer, Consultant, and Administrator tracks.
50+ Implementations
We've delivered implementations across retail, financial services, healthcare, and B2B technology — from SME to enterprise scale.
10+ Years Experience
Our founding team has been working with Salesforce Marketing Cloud since its early days, through every major platform evolution.
100% Client Retention
Every client we've worked with has continued or expanded their engagement. We think that says more than any award.
What we stand for
Our values
Depth over breadth
We specialise in one platform and know it deeply. That focus is what makes us genuinely useful.
Honest advice
We'll tell you what you actually need — even if that means a smaller engagement. Long-term trust matters more than short-term revenue.
Outcomes, not outputs
We measure success by what changes in your business, not by deliverables ticked off a statement of work.
Knowledge transfer
We build your team's capability as we go. The goal is always to leave you more self-sufficient, not more dependent.
Want to know if we're the right fit?
Have a conversation with us. No pitch, no pressure — just an honest discussion about your situation.